Frequently Asked Questions

Our FAQs are designed to make it easy to find the information you need — whether you’re exploring workplace food and drink solutions, preparing for installation, managing your account, or looking for service and support.

POPULAR FAQS

Choose a category below to get clear, practical answers. If you can’t find what you’re looking for, our team is always happy to help.

Frequently Asked Questions about our Products and Services

Choosing the right food and drink solution depends on your people, your space and how the site operates. These FAQs are designed to support organisations exploring vending machines, office coffee, water machines, Smart Fridges or MicroMarkets — covering suitability, service models and what to expect before getting started.

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Frequently Asked Questions about our Technical Support and Self-Service

Find quick answers on Selecta service and support. Learn how to report faults, request cleaning or restocking, understand response times, and use self-service support for vending, coffee machines and Smart Fridges.

Frequently Asked Questions: Installation & Site Requirements

Understand the space, power, water and connectivity needed for Selecta vending, coffee, water, Smart Fridge and MicroMarket solutions. Clear guidance to help you prepare your site before installation.

Frequently Asked Questions: Billing, Orders & Account Admin

Find clear answers on Selecta billing, orders and account administration. Learn how invoices work, how to order products, update account details, manage refunds and get finance support.