Frequently Asked Questions: Installation & Site Requirements

Space requirements vary depending on the machine type and capacity. Smaller vending and coffee machines suit compact areas, while higher-capacity machines need more clearance for access and servicing. 

For tabletop coffee machines, typically a standard 60cm wide cupboard is sufficient, but this depends on the machine model chosen. Side fridges are available for some models.

We’ll always assess the available space during our site survey and recommend a solution that fits comfortably and safely.

Smart Fridges and MicroMarkets are flexible and modular. A Smart Fridge typically fits into smaller breakout or welfare areas and range from 90cm to 2m wide, while MicroMarkets require more space to accommodate shelving, refrigeration and self-checkout.

Layouts are designed around your available footprint and expected usage.

Yes. Machines require sufficient clearance for ventilation, restocking and servicing. This ensures safe operation and allows our teams to maintain equipment efficiently.  This machines can also be supplied with housing around them to allow for ventilation space and create a neat and seamless appearance, which may add to the overall space required.

Clearance requirements are confirmed during the site assessment.

Most vending and office coffee & water machines operate on a standard mains power supply and will require a single plug.  Coffee machines with fridges will require 2 plugs.. 

Smart Fridges and MicroMarkets will require more sockets depending on the design.

Larger or higher-output machines may have specific electrical requirements, which we’ll confirm in advance.

All power needs are checked as part of the planning process.

Most coffee machines require a plumbed water supply to maintain operational consistency.  Some smaller capacity models can be tank-fed. The most suitable option depends on usage levels, space and site infrastructure.

Most of our water machines and taps do require a plumbed connection.

We’ll advise on the best solution for your environment.

Plumbed coffee machines may require drainage. Where drainage isn’t available, alternative machine options can often be used, such as waste tanks with a sensor that stops the machine from being used until it’s emptied . This will be confirmed during site assessment.

Our machines use telemetry to identify usage levels and service requirements.  Where possibly we will connect to a stable on-site internet connection (ethernet or WiFi) or we can provide a connection via Sim card.  Exact requirements will be identified during the site survey.

Machines support modern cashless payments such as contactless cards and device payments. Smart Fridges and MicroMarkets may also use app-based or account payment.

Payments are taken through our third-party payment partners. Selecta does not hold any credit card or payment details.

We’ll ensure the right payment setup is in place for your site.

Installation time depends on the solution and site readiness. Once planning is complete and stock has arrived, installation is typically carried out within a few days.

Our teams work to minimise disruption and coordinate around your operating hours where possible.

In most cases, preparation is minimal. This may include:

• Confirming access times & requirements
• Ensuring suitable power, water and points are available
• Clearing the installation area

We’ll guide you through any required steps ahead of time.

Where possible our installations take place during normal working hours.  But we understand that for some sites this is not always possible. We’ll work with you to schedule installation at a time that suits your operation, including outside standard hours if required. 

Smart Fridges and MicroMarkets are temperature-controlled and monitored to ensure food safety standards are met and we hold all relevant food safety certificates.

For fully operated MicroMarkets, the fridges can be set to lock when food is out of date, to ensure food is not sold past it's use by date.

Details are confirmed as part of the solution design and service setup.

Yes. If you need documentation such as insurance certificates, compliance documents or risk assessments contact your Account Manager.

If your requirements change, such as workforce size, operating hours or site layout, we’ll review your setup and adjust the solution where needed. This flexibility is part of our long-term service approach.

In many cases, yes. Relocation feasibility depends on utilities and access at the new location. We’ll assess and advise before any changes are made.  Relocation charges may apply.