Self-service Food Tech solutions for Hotels


Breakfast in hotel bed.JPG
Breakfast in hotel bed.JPG

Understanding your needs

For hotels it is key to use design, food & beverage, and self-service technology to improve the guest experience and strengthen the bottom line.

Design

For success it is key to extend the selling area into the lobby, mirror the destination, and create an overall exciting and memorable guest experience.








Food and Beverage

Hotel guests often have several options like fine dining, a bar and a lobby retail store. In fewer and fewer full-service hotels and resorts, room service is offered. With the F&B trends moving toward fresh, local, and prepared, the guest is left with a very narrow set of options for quick and fresh options during all day parts.



Self-service technology

A survey by Cornell University has shown that a five minute or more wait lowers guest satisfaction by 50%, indicating that while guests don’t specifically complain about long lines, they are a serious detractor from the guest experience.

In response, technology innovations have allowed the guest to bypass the check-in process, saving the guest time and frustration while reducing labor costs for the hotel owner and operators.

Anytime, anywhere

How to deploy kiosks that can combine innovative design, lever into F&B trends, and deliver a complete solution for the grab-and-go.

Foodies

Selecta’s premium, unmanned fresh food concept Foodies is the innovative and flexible food concept that’s redefining food for your hotel(-s). Foodies brings the day-part model of the grab-(scan)-and-go into the 24/7 world.

The concept is characterized by its unique, hightech smart technology. It’s operated unattended, 24/7 and offers guests and staff around the clock healthy, fresh qualitative foods, snacks, drinks and premium coffee. Offering great taste and great value.

The Foodies concept is fully scalable and flexible. Ranging from XS to XL, there is a solution for every
hotel and every situation.

Much more than a minibar

A 24/7, unmanned retail shop offers much more than a mini bar service. Guest satisfaction goes up and it can attract more shoppers than the hotel guests alone. From plain water to energy bars, a selection of beautiful local products, vegan and vegetarian and everything in between. From breakfast to lunch, dinner to nightime and everything in between. There is something for every guest, 24/7.

Data-driven

In today’s world data is key. Data drives the best decisions and makes changes fact-based and rational. Based on real-time insights and data of the Foodies performance, the assortment is analysed and optimised on a continuous basis. What do people buy and when. What is the effect of promotions, etc. This enables to tailor the assortment to guests’ and staff’ needs. While reducing waste percentages at the same time.

Never on holiday

A 24/7, unmanned retail shop is never on holiday. When the bar or restaurant is closed, the shop is always open. The hotel’s revenue stream continues with this lean and mean model. It enhances the overall performance of the hotel.

Forgotten items

Thanks to the internal flexibility of the equipment, even forgotten items can be added. Office staff might tend to become a distribution center for USB chargers and toothbrushes. These requests can be avoided, freeing up staff time and being monetized.

Most important meal of the day, for all…

There is increasing pressure on hotels to provide impeccable service and offer more options at breakfast, according to hotel operators and brand managers. And for good reason: breakfast is not just the most important meal of the day from a nutrition perspective, for hoteliers it’s seen a final touchpoint with guests before they check out.

Need more inspiration?
Check our latest brochure on hotels here!

Coffee culture enters hospitality

As the quality of lifestyle is improving and we love epicurean experiences, a good cup of joe is no more a luxury but a necessity. The coffee business is aimed at achieving a highly successful, high-quality, consumer-centric and sustained coffee business that meets the desires and needs of today’s demanding and knowledgeable coffee drinker. Hotels are upping their coffee game to give their guests the best experience.

Lobby coffee

The lobby is the first area impacting your guest's experience when they arrive at the hotel. The smell of coffee is most associated to luxury according to ICC (2019). It also generates incremental revenue in a sometimes-underutilized space.

Coffee corners elevate the consumer experience with all the convenience and speed at the touch of a button. Bespoke machines can expertly mix a customisable premium coffee menu delivering consumer satisfaction, with ease and convenience, giving clients the edge in a highly competitive market.

Custom Coffee, the new status quo

Great coffee has become the new status quo. We will ensure that your blend is one step above the rest. When choosing a coffee brand, there are many criteria, and you want the best. We haven been in the coffee business for over 160 years and have travelled all over the world to find the very best coffee beans. We constantly strive to explore sustainable coffee solutions.

We recognize our responsibility to the environment and local communities. That’s why we are proud to say our coffee is approved by leading certification labels and grown by independent farmers. Locally, we continuously endeavour to find more environmentally friendly packaging; The Pelican Rouge packaging or example is made from monomaterial packaging. We ensure the best sustainable and tasty coffee experience, while caring for both people and planet.

The best coffees of the world

Selecta offers different, world known coffee brands: Starbucks™, Lavazza, Nescafé, ZOÉGAS, Pelican Rouge and Miofino. It is even possible to develop a white label coffee of your own brand to support the ideal guest journey. We want to make sure the presentation in your lobby is as holistic as possible.

Starbucks
Lavazza
Nescafé
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Pelican Rouge Logo.JPG
miofino

Personal connection

We bring you more than ‘just’ a healthy food offering. We enable 24/7 accessibility to healthy food and beverages, for everyone. Safe and theftproof through advanced technology. Increasing guest satisfaction through optimised, tailored assortments and welcoming environments. Enabling you to act upon climate change through significant waste reduction and data-driven decisions. Reducing labour costs with unmanned, scalable and highly innovative solutions. Improving the profitability for you as hotel owner and operator. We are passionate about delivering your quest the ultimate experience, keeping your staff going, raising their spirits and bringing them joy. Every day. It’s why we are here. It’s our purpose.

A selection of our highly valued clients

At Selecta, we serve over 3’000 hotels that we are committed to bring joy to with our self serve food tech solutions on a daily basis.

Contact us

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